Thank you for shopping with Value Bay. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below.

Shipping Destinations

Value Bay currently ships to Australia and selected international destinations worldwide.

If your country is unavailable at checkout, please contact us before placing your order.

Order Processing

• Orders are processed within 3–7 business days after payment has been successfully received.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• During busy periods, sales events, or holidays, processing times may be slightly longer.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Australia

• Standard Shipping: 5–7 business days

International Orders

• Estimated Delivery: 7–12 business days

Delivery times are estimates only and may vary depending on your location, customs processing, weather conditions, courier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the products ordered.

From time to time, Value Bay may offer free shipping promotions. Any applicable conditions will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, your shipment may be delayed or returned. Additional shipping charges may apply for re-delivery.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other government charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fees unless otherwise stated.

Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays can occasionally occur.

Value Bay is not responsible for delays caused by:

• Customs inspections

• Courier service disruptions

• Weather conditions

• Natural disasters

• Public holidays

• Incorrect shipping information provided by the customer

If you believe your package has been lost, please contact us and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of receiving your package.

Please include:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will review your request and arrange an appropriate solution, which may include a replacement or refund.

Contact Us

If you have any questions regarding shipping, please contact us:

Value Bay

Website: www.valuebay.shop

Email: valuebayofficial@gmail.com

We aim to respond to all enquiries within 1–2 business days.